Returns Policy

At Tinhay Building Supplies Limited, we strive to ensure that you are satisfied with your purchase. However, if you are not entirely happy with your order, our returns policy is designed to assist you in resolving any issues efficiently.

1. Eligibility for Returns:

• Items must be returned within 14 days from the date of purchase.
• A restocking fee of 5% will be applied to the total value of returned items.
• Products must be unused, in their original packaging, and in a condition suitable for resale.
• Custom or personalised items, including special orders and mixed paints, are non-returnable unless faulty or damaged upon delivery.
• Sale and clearance items are non-refundable unless they arrive damaged or defective.

2. How to Return Items:

To begin the return process, please contact us to obtain a return authorisation and further instructions.

3. Refund Procedure:

Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. Refunds will be processed to the original payment method or account used at the time of purchase. Please allow up to 7-10 working days for the refund to be completed.

4. Product Exchanges:

If you would like to exchange a product for a different size, colour, or variant, please contact us to arrange the exchange. Exchanges are subject to availability, and if the desired item is out of stock, a refund will be issued according to our standard refund procedure.

5. Faulty or Damaged Goods:

If you receive an item that is faulty or damaged, please notify us immediately by visiting our contact page. We will arrange a replacement or provide instructions for returning the item for a refund or exchange, depending on your preference.

6. Items Not Eligible for Return:

Certain items cannot be returned due to health, safety, or hygiene reasons, such as respirators, safety harnesses, and some types of personal protective equipment (PPE). Please review the product details or contact us for clarification before purchasing.

7. Restocking Charges:

We may apply a restocking fee, typically 5%, particularly for items requiring significant repackaging.

8. Cost of Returning Items:

The cost of returning items is the responsibility of the customer, unless the return is due to an error on our part, such as an incorrect or faulty item being sent.

9. Further Assistance:

If you have any questions or need further assistance regarding our returns policy, please contact us.

By placing an order on the Tinhay Building Supplies Limited website, you agree to adhere to the terms outlined in this returns policy.

We reserve the right to amend this returns policy without prior notice.